Privacy Policy

1. Introduction

ConquerPower (“we,” “us,” or “our”) operates conquerpower.one and provides resilient AI operations consulting services to enterprises across Canada. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Alberta’s Personal Information Protection Act (PIPA) where applicable.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, company name, and job title
• Enquiry details: solution preferences, consultation dates, team size, budget range, and message content
• Technical data: IP address, browser type, device information, and cookies used for analytics
• Communication records: correspondence with our team regarding AI operations services

3. How We Use Your Information

We use personal information for the following purposes:

• Responding to enquiries and scheduling AI operations consultations
• Delivering complexity assessment, monitoring, and sustained ops services under contract
• Improving our website and service offerings
• Complying with legal obligations under Canadian federal and provincial law

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information, except where permitted or required by law. You may withdraw consent at any time by contacting us at [email protected], subject to legal or contractual restrictions.

5. Disclosure to Third Parties

We do not sell your personal information. We may share information with service providers who assist in website hosting, analytics, and communication tools, provided they maintain comparable privacy safeguards. We may also disclose information when required by law or to protect our legal rights.

6. Cross-Border Data Transfers

Some service providers may process data outside Canada. When this occurs, we ensure appropriate contractual protections are in place and inform you of the jurisdictions involved.

7. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for 24 months unless a business relationship is established.

8. Security

We implement administrative, technical, and physical safeguards to protect personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and regular security assessments.

9. Your Rights

Under PIPEDA, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate or incomplete information
• Withdraw consent for certain uses of your information
• File a complaint with the Office of the Privacy Commissioner of Canada

Alberta residents may also have additional rights under PIPA, including the right to request access to and correction of personal information held by private sector organisations operating in Alberta.

10. Cookies

Our website uses cookies to enhance your browsing experience and collect anonymized analytics data. You may manage cookie preferences through your browser settings. See our cookie banner for details on acceptance.

11. Children’s Privacy

Our services are directed at business professionals. We do not knowingly collect personal information from individuals under 18 years of age.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date.

13. Contact and Complaints

For privacy inquiries or to exercise your rights, contact our Privacy Officer:

ConquerPower — Privacy Officer
10220 103 Avenue NW, Suite 2500, Edmonton, AB T5J 0K4, Canada
Email: [email protected]
Phone: +1 780 555 5632

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca. Alberta residents may also contact the Office of the Information and Privacy Commissioner of Alberta.